How to View & Process Customer Orders

Overview
When a customer purchases your items online or through multi-channel orders, order details sync immediately to your Garnet portal dashboard.

Tracking Incoming Orders

1. Log into Garnet and go to Orders in the left sidebar navigation menu.
2. Filter or review your open orders list to view order details, purchased items, quantities, and customer shipping destinations.
3. Check the order status badge (e.g., Unfulfilled, Pending, or Fulfilled).

Order Fulfillment SLAs

• 48-Hour Fulfillment SLA: All vendor-fulfilled orders assigned to your home or off-site studio inventory must be packaged and shipped within 48 hours of order placement.
• Customer Data Privacy: Customer addresses and names provided in order details are strictly for package delivery. Per Section 12.4 of the Vendor Agreement, exporting or using customer personal data for independent marketing is strictly prohibited.

Updated on: 20/10/2026